Good software. Still working through the bumps
September 08, 2022
Good software. Still working through the bumps
Score 7 out of 10
Vetted Review
Verified User
Software Version
Apricot 360
Overall Satisfaction with Apricot by Social Solutions
We use Apricot to document a client's relationship with the agency. Every staff and client interaction is recorded in a client's profile as well as confidential therapy case notes. We also use Apricot to refer clients across programs within the agency.
- Custom reporting makes it easy for us to create reports that satisfy particular funder needs.
- Apricot technical support is very knowledgeable and responsive.
- The UI is very user friendly and it has a modern appearance.
- We received very little guidance during implementation. I believe many mistakes were made in the setup of our software.
- Staff is able to access Apricot wherever because it is cloud-based as opposed to our older system that was on our local network.
- Our agency has overly customized the database and there are many redundant fields that make it difficult to successfully run concise reports.
We have not fully achieved this benefit but we are working towards this by refining the database with a new dedicated Systems Analyst.
I don't believe Apricot has helped the agency secure more funding or secure more diversified funding streams.
I actually believed ETO is a better solution than Apricot, however, Apricot is a more cost-effective solution.
Do you think Bonterra Case Management delivers good value for the price?
Yes
Are you happy with Bonterra Case Management's feature set?
Yes
Did Bonterra Case Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Bonterra Case Management go as expected?
I wasn't involved with the implementation phase
Would you buy Bonterra Case Management again?
Yes