Apricot by Social Solutions seems overpriced and has mostly underwhelmed for this intermediary non-profit organization
June 30, 2023

Apricot by Social Solutions seems overpriced and has mostly underwhelmed for this intermediary non-profit organization

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Apricot by Social Solutions

We use Apricot by Social Solutions at Invest in Kids to collect data from classroom teachers that are located across the state of Colorado. These teachers are delivering a classroom program to students, a program that our organization provides training and coaching in for the teachers delivering the curriculum to students. We have set up the system so that teachers log in as guest users and complete surveys at the beginning and end of the school year to record demographic information and complete short standardized measures about each student's behavior. The software makes it easy to link the pre- and post-test records using the Apricot Tier I and Tier II record structure.

We also have staff on our internal team (the team that supports teachers with training and coaching) log into Apricot by Social Solutions as standard users and complete information about their coaching visits as well as a fidelity assessment about teacher's delivery of the program to students. Lastly, we use Apricot by Social Solutions for our annual RFP process, where directors of early childhood centers and school districts will log in as a guest user and complete the RFP application that we have set up in Apricot by Social Solutions.
  • Send out regular email updates to customers
  • Host webinars that alert customers to product improvements
  • Provide clear troubleshooting information for addressing data entry issues
  • Almost every year I get a new customer care support person, and it can be hard to reorient each new person to my unique business case and use of Apricot by Social Solutions
  • In the past, I have had issues with communication from different departments in Apricot by Social Solutions about what I was getting as part of my contract. In my experience, when I had my initial meeting to kick off upgrading our Apricot by Social Solutions instance, the majority of the information the project consultant had was incorrect. I had to send an email to someone else to rectify the situation.
  • If Apricot by Social Solutions was compatible with phones that would be really helpful.
  • I wish the font size and formatting were more customizable when building out forms in Apricot by Social Solutions (e.g., more similar to how customizable Surveymonkey is with different surveys).
  • It allows us to collect data for anywhere from 5,000-7,000 students and approximately 500 teachers each school year, with a high response rate (~90%) from teachers.
I think that the scale of our program delivery is unrelated to our use of Apricot by Social Solutions, largely because no matter how awesome Apricot by Social Solutions is, its functioning and use at our organization won't help address issues related to the pandemic and the current workforce challenges in early childhood education, which are the main barriers we face in scaling the program that we support in Colorado.
Our annual documentation of program outcomes using Apricot by Social Solutions helps us secure and maintain funding annually, and this funding has always come from diverse sources. In 2017 or 2018, we actually received funding from the state of Colorado to deliver the program. I think this is largely because the program we support has a strong track record in terms of the evidence base and published research for it, coupled with the fact that we track program outcomes in Colorado and report on them annually. Apricot by Social Solutions allows us to collect and house all the data, but I think Apricot by Social Solutions hasn't helped us so much secure funding as much as our commitment to gathering data and using it to tell the story of the program to funders in an effective way.
N/A - Apricot by Social Solutions was selected before I started working at Invest in Kids. I have not been in a position yet to shop for similar products.

Do you think Bonterra Case Management delivers good value for the price?

No

Are you happy with Bonterra Case Management's feature set?

No

Did Bonterra Case Management live up to sales and marketing promises?

No

Did implementation of Bonterra Case Management go as expected?

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Would you buy Bonterra Case Management again?

No

I think it is difficult to use Apricot by Social Solutions sometimes for our particular use because we are not a direct service provider but an intermediary, and thus we have had to figure out some workarounds for making the system work for us in terms of data collection and management. I also wish I could do more data cleaning and analysis within Apricot by Social Solutions, so that I could generate accurate and cleaned up dashboards based on the these analyses that I could share with our sites. That was the original vision when we purchased Apricot by Social Solutions prior to my hiring, and unless I'm just greatly missing out all the capabilities of Apricot by Social Solutions, I don't think that is possible (or at least not based on the way we currently collect data).