Onboarding

The system is not meeting our needs. In my opinion, It is not robust enough for what I need, not to mention the other issues. -Communication: In my experience, asked at the beginning to get e-verify, got a price, but never heard back

Weeks to respond


I had to re-ask or follow up multiple times -Reports:



Cannot create unique reports


Reports that are there do not have the information in it that I need


-Implementation finished in July,
but no one went over how to export/import for months, I had to get the payroll company to sit and walk through clumsily with me.

-Having to have you set up the
special forms.

-The W4 form, the 3 buttons are so
difficult to select on the mobile. I constantly have to help them.

-Can’t upload a picture for the
direct deposit.

-The don’t sign when filling out
the form is not clear and absolutely confuses our employees.

-If for some reason the system does
not connect with the payroll company, I can’t get a report to import. It doesn’t create
one, and there is no way to go back and ask it to create one. This has happened
on multiple occasions.

I've struggled more