Item: Ascentis (discontinued)
Rating: 8
Author: Verified User

Support Rating

I think this is the gem of Ascentis, the people employed by Ascentis are superior to any other platform I have worked with. They ALWAYS get back to you in a timely manner, they ALWAYS explain things in a polite and professional way. I have nothing but positive things to say about Ascentis HR support.

Use Cases and Deployment Scope

Ascentis HR is our people management for Build.com. It is used throughout the company by each employee to track

Pros and Cons

The system is flexible and allows for me and my team to structure the system to work for us.
Ascentis HR customer support is phenomenal. I can call Dave, Cooper, Brian, Mary-Ellen, or Bahiya and get immediate and excellent customer service. In the world of people management software that is extremely valuable to me and my time.
ACA reporting and support has been an extremely valuable tool.

Ascentis has had some problems with the system going down for periods of time, I think part of that is Novatime and part of that is Ascentis itself.
The supervisor interface is not always as "dummy proof" as I would like, and could be more intuitive for the supervisor user.

Return on Investment

Ascentis HR again is a great tool for the admin user, overall it has decreased admin time overall.
The flip side of that the buck has been passed to the supervisor and user to deal with the on-going quirks with Ascentis and reduced that level of productivity.

Alternatives Considered

ADP and Kronos Workforce Central

ADP lacks any ability to modify the system to meet the company or user need, and poor customer service.
Kronos seemed to have a combined issue of poor customer service and really the system looked and felt behind.

Other Software Used

Greenhouse, HireRight

Exceptional Examples of Ascentis (discontinued) Support

From on-boarding the product, ACA submissions, and general day to day questions they have never failed in providing exceptional support. They remember who you are, what your business is and what your previous issues have been, they pivot professionally to meet your every need and provide follow up even after you have resolution.

Likelihood to Recommend

Ascentis HR is really a great system, customer support and the overall system for an admin user is excellent. However, some of the employee and supervisor tools are not as user-friendly and need to be "dummy proof". An example is putting in and approving PTO. The employee has to click a button called "refresh" to push the information over to modify the hours. Refresh is a word often used to explain clearing the current data to start over, so it is one of the number one questions I get. A more intuitive word like "push", "forward" or "next" would be better understood to move the data forward in the process. On the supervisor side they have to select the pay period the PTO is requested in to approve the time, again often this is not intuitive for the supervisor so they believe the PTO is not in the system or lost, a better method would be allowing the user to see all pending approvals and not just those in that date range.

ASSentis or Astounding?

Overall Satisfaction with Ascentis HR