Overall Satisfaction with Automation Hero
Automation Hero’s goal is to integrate artificial intelligence in the day by day activities,
especially the ones linked to repetitive tasks managed by humans.
In
our organization (insurance field), Automation Hero is used for recognizing
data from documents and pictures, for giving the email sender an automatic reply
with basic/simple information, and for mail classification.
In
some cases, Automation Hero manages activities without human intervention; in other cases, it helps the human to manage his work quickly or in a more orderly
way (we call it the “human in the loop use case”).
This
output can be easily realized through the Hero Platform. With this Platform, you
can build different flows for different needs, so any flow is separated from
the other, and it is very simple to manage them when you have to modify single
aspects.
For
every output you want, you have to create a different flow.
Automation
Hero helps our organization on two sides: - from the external point of view; it gives the customer more efficient and quick
answers; - on the internal side, it gives the possibility the people to focus
on value activities instead of wasting time on activities that could be managed
from a machine.
Moreover,
the possibility to create flows without strong IT skills sets our company
free from the constant contact and time respect of the IT department.
especially the ones linked to repetitive tasks managed by humans.
In
our organization (insurance field), Automation Hero is used for recognizing
data from documents and pictures, for giving the email sender an automatic reply
with basic/simple information, and for mail classification.
In
some cases, Automation Hero manages activities without human intervention; in other cases, it helps the human to manage his work quickly or in a more orderly
way (we call it the “human in the loop use case”).
This
output can be easily realized through the Hero Platform. With this Platform, you
can build different flows for different needs, so any flow is separated from
the other, and it is very simple to manage them when you have to modify single
aspects.
For
every output you want, you have to create a different flow.
Automation
Hero helps our organization on two sides: - from the external point of view; it gives the customer more efficient and quick
answers; - on the internal side, it gives the possibility the people to focus
on value activities instead of wasting time on activities that could be managed
from a machine.
Moreover,
the possibility to create flows without strong IT skills sets our company
free from the constant contact and time respect of the IT department.
- Reading standard documents.
- Identifies key words inside a text and provides automatic replies.
- Emails classification.
- The user interface could be more detailed (Robin).
- Also documents in txt or html format could be read.
- The help section for clients could be integrated into the platform without switching from one to another.
- Scalability
- Easily management of the platform.
- Automation and humans can work together.
- Less IT costs because, with Hero Platforms, flows can be implemented without IT technical skills.
- Better customer services for standard questions (speed reply).
- Solutions are scalable so once you have created one you can reuse them in other departments (so the ROI for the implementation of Automation Hero must be considered for a lot of projects).
Automation Hero has a great support service for its customers. They are available to work closely with our team, especially for the first steps/first implementations, and they give us a team who is confident with our local native language. When there is something that goes wrong, they have quick answers for us, so we don't have to wait for the problem solutions.
Do you think Automation Hero delivers good value for the price?
Yes
Are you happy with Automation Hero's feature set?
Yes
Did Automation Hero live up to sales and marketing promises?
Yes
Did implementation of Automation Hero go as expected?
Yes
Would you buy Automation Hero again?
Yes