Item: Avalara
Rating: 9
Author: Krystle Pelayo

Use Cases and Deployment Scope

Avalara is used to prepare our sales tax returns. Multiple departments utilized it such as payment processing for creating refund transactions or our development team to implement new changes between platforms.

Pros and Cons

Tax rates are always up to date
Efficient

Customer Service is absolutely terrible.
Terms and conditions
Unclear of what they truly offer

Return on Investment

Able to calculate the tax rate at time of purchase

Implementation Rating

Avalara was already implemented when I started at my job

Usability

Gets the job done

Likelihood to Recommend

Suited to prepare your returns for you and unsupportive when in need of tax advice.

Wonderful Product

Modules Used

Overall Satisfaction with Avalara