Avalara makes life easier
November 05, 2018

Avalara makes life easier

Jodi Burkett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

We use Avalara for sales tax calculation on customer invoices and also to capture sales and file the sales tax returns.

Pros

  • Calculating sales tax in 20+ states
  • Preparing returns in 20+ states with different filing periods
  • Keeping us up to date with new tax laws and states we need to register in

Cons

  • I have only had one issue with a customer service rep that was out of the country, so I would say providing help from the country you reside in
  • Avalara has made the invoicing process much quicker since the tax is calculated automatically and our customer service reps don't have to look up the tax rates.
  • Avalara has freed up some time for me since I just have to verify the sales and total tax on the returns. Now I have more time to concentrate on other projects in the department.
I was not involved in the implementation, my only word of caution is to make sure Avalara is loaded on all computers and also needs to be loaded for new employees.
I had minimal training and found it easy to navigate within the program to find what I needed. Avalara's support team has also been a great resource.
We have benefited from the returns filing service that Avalara supplies.
Avalara is well suited for companies that are in multiple states and want to automate their processes, they are also well suited for a company with high volume sales.

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