Overall Satisfaction with Avalara
We utilize Avalara as a key tool within our online e-commerce platform. As a national distributor of lab products and supplies, we have met the economic Nexus thresholds in a majority of states. AvaTax is a vital part of our assessment and remittance process, starting with the shopping experience of our customer, all the way to managing sales tax exemptions, closing out invoices and filing returns.
- Assesses up-to-date sales tax at the local jurisdiction.
- Manages sales tax exemptions through the CertCapture Module
- Provides ongoing information of changing regulations in individual states.
- Allows for easy reconciliation of transactions.
- Provides easy registration for SST states.
- Reconciling errors in transactions of SST states is often difficult.
- Sometimes support can be a bit slow or not provide as good of information as might be needed.
- Scaling up services and what the cost is to do so at renewal can be confusing/fuzzy.
Do you think Avalara delivers good value for the price?
Yes
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
Yes
Did implementation of Avalara go as expected?
Yes
Would you buy Avalara again?
Yes
- We went from assessing and filing in 3 states to over 20 and did not need to hire additional staff.
- We significantly reduced the amount of work needed by our accounting firm to file monthly returns.
- Human error has been reduced to less than 5%.
- Much of the process is automated so it eliminates hours and hours of manual processes and entries.
- We have integrated Avalara and CertCapture with our ERP.
- We have integrated Avalara with our online e-commerce store.
- We are currently integrating CertCapture with our online shopping cart.
Each integration that we did had it's own challenges, but I would not say any of them presented difficulties that seemed impossible to overcome. They each took a reasonable amount of thought and effort and required people with the right skill set but we always had proper support to get over the finish line.
- Avalara Returns
- CertCapture
We take advantage of letting Avalara file the returns and we use CertCapture to store certificates and provide the accurate exemption to our transactions. Avalara does all of our SST registrations while we do most of the non-SST registrations. All of this helps to ensure we are doing these tasks correctly and it reduces our work load.
We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
Avalara Feature Ratings
Cross-Border Tax Compliance with Avalara
Avalara lets us know when we are getting close to having economic nexus in a state. The product keeps up with thresholds and all the changes in tax rates of individual jurisdictions, so we don't have to.
I'm not sure