Reliability In Older Infrastructure
April 05, 2017
Reliability In Older Infrastructure
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)
We use Avaya PBX Systems to provide telephone services throughout the entire School District. Our District consists of over 189 schools and an additional 20 ancillary sites, with over 20,000 employees. We use Avaya Modular Messaging for voice mail, Avaya Meeting Manager for conference calling and Avaya One X Attendant for our PBX operators. Each school site in the district has its own phone system, either an Avaya S8500 or Avaya S8300 System.
- Reliability, we are currently on an older Avaya Infrastructure and it is standing the test of time.
- Support, Avaya support has been very reliable.
- Avaya could provide an easier to use Support website. It is hard for us to place correct Service Requests for support on the Avaya Website.
- Avaya has been a very good investment for our company. We are still working with the same Avaya Voice System for over the past 10 years. We are looking forward to finally being able to upgrade our phone system in the near future.