Item: Avaya Experience Platform
Rating: 7
Author: Ryan Andrus

Use Cases and Deployment Scope

Avaya is who we use for all our VOIP and telecom. They were also who we used for our network switches, but that is now Extreme Networking. Our organization has been using Avaya ever since we went to VOIP. It has provided a very reliable and high-quality VOIP experience for us. By going to VOIP it has made us more agile and provided great improvements to our end users for their telecom.

Pros and Cons

Avaya has provided reliable telecom for us.
The VOIP has had a very high QOS, with great features for users.
It has provided a very worry-free and stable phone setup for us.

We have had some issues with the phone switches, after power outages.
The backend user interface could really use a facelift.

Return on Investment

I am not involved in the purchasing side and it would be difficult to give a true ROI assessment.

Likelihood to Recommend

Our organization has around 1,000 employees. We use VOIP for all of our departments and Avaya has been very effective for handling our needs with telecom. Smaller organizations will likely find a more affordable solution then Avaya, but for medium-sized entities like ours, it has been a great solution. As an IT professional you really don't want to have to worry about telecom, and having a robust solution that is mostly hands-off has been a good fit.

Avaya VOIP and phone switches provides stable enterprise telecom

Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Likelihood to Recommend

Avaya Experience Platform Feature Ratings