Customer experience.
June 23, 2023
Customer experience.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
Call center applications are the biggest use.
- Call routing.
- Call center data and reporting.
- The call park feature needs improvement.
- Sip trunking.
- Experience platform.
- Physical endpoints.
- Helped us with our call centers.
IP office doesn't have the size and redundancy needed for our large call centers.
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Aura go as expected?
I wasn't involved with the implementation phase
Would you buy Avaya Aura again?
Yes