Avaya Aura at play
June 27, 2023

Avaya Aura at play

Amod Bhate | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Aura

We develop custom solutions around Avaya Aura platform.
  • Deployment
  • API extensions
  • Integration with other applications
  • Need to support cloud
  • Need to have new features including AI

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

Yes

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

It was relatively stable, so easy to extend in terms of building solutions.

Avaya Aura Feature Ratings

Hosted PBX
5
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
8
Answering rules
6
Call recording
7
Call park
8
Call screening
6
Message alerts
8
Business SMS/External Messaging
8
Online Fax
9
Voicemail Transcription
8
Mobile app for iOS
8
Mobile app for Android
8
High quality audio
9
High quality video
7
Calendar integration
8
Meeting initiation
8
Record meetings / events
8
Desktop sharing
8
Live chat
8
User authentication
8
Participant roles & permissions
8
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated