Yeyyy AEP
May 05, 2023
Yeyyy AEP
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Experience Platform
The Avaya Experience Platform was utilized by one of our customers in FIS. They use this as a contact center platform across all channels and analytics. There was an AI involved which makes it easier. You can hear everything you need and you can do Noise Removal for the conversations.
- AI noise cancellation
- Personalization
- Smarter
- Functions are a little confusing
- Slow mobile app
- Ringing not synced between web and app
- accurate decision making
- Innovative
- Operational efficiencies
AI is the new game this 2023 and a mobile app works for efficiency especially for this who work from home. The call recording and transcription sre intelligent. The platform was really good and IP telephony system. It has strong customer focus and expertise. Decision making has never been easy.
Do you think Avaya Experience Platform delivers good value for the price?
Not sure
Are you happy with Avaya Experience Platform's feature set?
Yes
Did Avaya Experience Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avaya Experience Platform go as expected?
Yes
Would you buy Avaya Experience Platform again?
Yes