Item: BambooHR
Rating: 6
Author: Thomas Baker, CFE, MBA

Use Cases and Deployment Scope

BambooHR is used as the primary HR function for the company and takes in all aspects of the HR process from interviews and hirings to changes in employee profiles and job changes within the company. The scope of the use case is the entire company as a whole using the platform.

Pros and Cons

Very user friendly and intuitive
A large and diverse set of HR features
Automated notifications for any changes made that need approval

Customer Service is almost non-existent and difficult to use
Searching for employee information can sometimes be cumbersome unless you have the exact search terms you need
I'd like to be able to integrate the system with other applications I use and it has been difficult/near impossible to set these up

Return on Investment

Improved onboarding/hiring time from 2 months down to about 5 weeks total time
HR efficiency increased as employees can use self-service feature rather than sending all requests to HR
Supportive of Single Sign On (SSO) and decreased login times significantly

Usability

I gave this a 6 as it really depends on the type of person who is using the software how intuitive it is. If you have a long tenured HR person using the software who knows exactly what they need they will enjoy BambooHR and be able to find the information they need. However, if it is someone who is not exactly sure what they need they will have a hard time finding and navigating the information.

Support Rating

I do not think the Customer Service provided by BambooHR is particularly good. They like to redirect you to the FAQs and the self-service support before calling and it can sometimes be very confusing. Additionally, the Customer Service teams seems to give very scripted answers when you ask and any questions specific to a company feature you have are almost always not able to be answered.

BambooHR Reporting

The reporting provided by BambooHR is not great, but luckily our data analytics team has been able to familiarize themselves with the data over the time we have had the software and are now able to provide the data that decision makers need. Once the data was familiarized witht he team we have been able to efficiently make decisions that were needed to be successful

Alternatives Considered

Workday Human Capital Management

I think that Workday is a much more robust and intuitive system, but the cost for many small businesses is a barrier to entry for them. BambooHR was selected because a member of our HR team was familiar with the system and was an absolute asset to us as we integrated the system. Without that institutional knowledge I think it would have been very difficult

Key Insights

Do you think BambooHR delivers good value for the price?

Yes

Are you happy with BambooHR's feature set?

Yes

Did BambooHR live up to sales and marketing promises?

Did implementation of BambooHR go as expected?

Yes

Would you buy BambooHR again?

Yes

Likelihood to Recommend

BambooHR is very well-suited for a company who has seasoned veterans in their HR department who have seen many different scenarios and know the information they will need to complete the tasks/job assigned to them. This would be less appropriate for a smaller company that has many manuals processes and approvals that is not used to having to create their own reporting and files from the data.

BambooHR Review

Overall Satisfaction with BambooHR