Easy-to-Use
April 06, 2024

Easy-to-Use

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

TraxPayroll (legacy)

Overall Satisfaction with BambooHR

We use BambooHR for HRIS and time tracking. We currently have about 47 employees, 10 of which use the time tracking feature. This has been a solve for recording time tracking among our hourly folks, however, it does not flow into our payroll system. We use BambooHR for ATS, which in turns stores our offer letter and hiring information once we bring a new employee on board. We use the onboarding function to send our new folks their forms prior to their first day, it's great that it auto-saves these into the employee's online folders. In HR, I heavily rely on BambooHR for reporting, especially for pay, history, and EEO information. Myself and the executive team also use this for reminders of birthdays and anniversary, a fun and essential feature.
  • Easy Navigation
  • Custom Access Levels
  • Onboarding
  • Reminder Notifications
  • Custom Time Away
  • Time Tracking
  • Reporting - I wish that you could choose a timeframe for all reports. There are times when I need to run a report for information at a point in time, but there is no functionality to complete this (maybe this is an add-on, but seems like it should be a basic function.)
  • ATS - Customizable notifications and making it easier to figure out how to change notification/email settings. I figured it out, but it was difficult to find. I wish you could choose to notify managers of candidates 1/week instead of every time someone applies.
  • Custom Holidays - being able to set up 2 different Holiday policies for different working groups. Some of our team gets a floating holiday, but we can't set that up without doing it for the entire company.
  • Being able to intercept a form that was signed by an employee but not the 2nd signer. We can't access onboarding forms that new hires signed after the 2nd signer left the company. Now we have to have our team resign all their onboarding forms because we cannot access the one with their signature.
  • Delegation for approvals - being able to delegate this when someone is on leave or time away so that Admins don't have to manage.
  • Org chart - being able to customize this feature
  • More broad or customizable EEO categories
  • Improved Onboarding process, saved time with pre-loaded forms like I-9s
  • Tracked clocking, gave accurate info about time worked for non-exempt
  • Allows hiring multiple candidates through one requisition - saving time on reposting positions that we decided to hire more people for
Most features on BambooHR are super, duper, incredibly easy to navigate and figure out on your own. No matter what level you are, admin to employee, it is easy to figure it out without any help or job aid. But, there is 1/10 times when there is something we can't figure out, and after clicking around for 10-20 minutes, we have to reach out via chat or email and the answer is always something that I say to myself "I never would have figure this out on my own." 9/10 easy, sometimes randomly challenging.
Mostly great. IF you can get someone on chat, they are fantastic. Lately, in the last month, I will see that chat feature available and AI comes on to say that someone will be there shortly, but then it will say no one is available and close out the chat without any follow up. That has been a little frustrating. I have also had some email reps that weren't as helpful, or told me you can't do something that someone else was able to do.
We use reports often. When I need a report for our current business stats, it's great. I think the reporting has a ton of features that you can break down the information into lots of categories. They are easy to use and quick to run. I called this out in another section, but will here as well: I wish there was a feature to choose the timeframe of reporting. I am often in the position where I am looking to run a report at a point in time, but instead I have to come up with clever filters to edit the report in Excel after it has run which takes time. Maybe this is an add-on, but I feel it should be a basic function of any reporting. Another random callout - some of the categories will show in the same cell in Excel, I wish these tidbits would break out into their own cells and not have all information lumped together.
BambooHR was already in place when I started. BambooHR has much better intuitive navigation than any of the other systems but not as much customizability as something like Workday.

Do you think BambooHR delivers good value for the price?

Yes

Are you happy with BambooHR's feature set?

No

Did BambooHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BambooHR go as expected?

I wasn't involved with the implementation phase

Would you buy BambooHR again?

Yes

I think if you are a small/mid-size company looking for an easy to navigate HRIS system, BambooHR is a great start. It's mostly intuitive for Admins, managers and employees, as a first time HRIS admin, I have had a good experience learning on this platform. If someone is looking for something that is ultra-customizable, I think they are likely better going with a different system. While BambooHR has a ton of basics, it is lacking a fully robust or customizable experience. I still think it's great, but it has limitations.

BambooHR Feature Ratings

Employee demographic data
1
Employment history
7
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
3
Organization and location management
10
Approval workflow
2
Balance details
10
Annual carry-forward and encashment
8
Update personal information
10
View job history
8
View company policy documentation
6
Employee recognition
10
Tracking of all physical assets
10
Report builder
4
Pre-built reports
7
New hire portal
9
Manager tracking tools
8
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
8
Duplicate Candidate Prevention
2
Applicant Tracking
7
Notifications and Alerts
4