Small online store loves BigCommerce
February 17, 2017
Small online store loves BigCommerce
Score 9 out of 10
Vetted Review
Verified User
Software Version
Standard
Overall Satisfaction with BigCommerce
We use BigCommerce as an on-line gift shop, carrying a small selection of gift items which our guests (past, present, future) can purchase on-line. We also offer our company-wide gift certificates on BigCommerce, this is our number one selling item. This helps alleviate phone volume during peak gift certificate buying (November/December).
- Email notification when an item is purchased - this can go to multiple email addresses - it gives us a check and balance for order fulfillment. It also allows us to have some orders (merchandise) filled from one department and other orders (gift certificates) filled from another department.
- Easy set up and tutorials. I wasn't sure how to go about setting up our on-line store, however BigCommerce has video tutorials and a vast amount of information on how to do what you need to do. It's easy to follow and get the results you are looking for.
- Transactions are really seamless for us - credit cards are processed on line and deposited into our account.
- It may just be because we don't use the feature very often, but it seems like we always have to spend a little time "looking for" how to process a return/refund. Once we find it, it's easy, it's just that initial feeling of "where do I find that again?"
- Online Store
Because our main business is a resort, and this is a very small on-line gift shop, we simply do not use or have a need to use this additional functionality. I can certainly see where it would be beneficial to on-line stores which are entirely on line or larger shops selling more products on line.
- The volume of gift certificates we sell on BigCommerce has helped keep our phone lines open for guest resort reservations.
- We feel the gift items we sell on-line would not be purchased otherwise.
We chose BigCommerce based on the advice of our web designer. We have not used other products - however we chose BigCommerce based on the recommendation, the lower cost of the product, and the ease of use for both us and our on-line customers. There are a lot of products out there, this one best suited our needs.
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