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Lots of Ayes for Birdeye!
June 21, 2023

Lots of Ayes for Birdeye!

Felicia Stevens | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

Our company uses Birdeye to gather information from prospective customers, as well as currrent and past residents. This information is gathered from reviews and used to locate company areas that need improvement and staff training opportunities. The information also allows us to see what our prospects and customers are looking for and in what format they would like information provided to them.
  • Automated responses to reviews until staff can write a personal response.
  • Analytics
  • Customer Service and Support
  • Knowledgeable Staff
  • Sometimes pushing for new goals for the purchase of additional products
  • Overly persistent sales rep at contract renewal
  • Product overload
  • Revised marketing strategies from analytics increased our occupancy rate
  • Decreased days vacant to rent ready
  • Increased ROI
I've only used Birdeye.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

No

Would you buy Birdeye again?

Yes

Birdeye is a valuable tool for our business. It allows us to collect information from prospective, current and past customers. We use this information to pinpoint areas for improvement and staff training opportunities. It also allows our customers to better understand our industry and the guidelines we are required to work within. There are always new products and knowledgeable Birdeye staff to answer questions and help you decide if a product is right for you.
Our rep helped us with a review campaign which increased our star rating and allowed to further connect with our customers.

Birdeye Support

Our rep is always available to us for questions and the responses are prompt.

Using Birdeye

The products and tools are user friendly, and our rep is always available to us if we need assistance. The analytics combined with monthly progress calls with our rep makes the product much more valuable.