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BirdEye - Be Found, Be Heard, Be Chosen, and Communicate
March 13, 2024

BirdEye - Be Found, Be Heard, Be Chosen, and Communicate

JR Prentice | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Birdeye

We use Birdeye to communicate with our customers through multiple channels like Facebook Messenger, Instagram Messenger, Google Chat, Live Chat, and texting to name a few. A great platform that started as a review company that has morphed into a full-blown customer retention, customer acquisition, and retention platform. Would not leave home without them!
  • Manage reviews from monitor to promote to ask for or acquire reviews
  • Unified communication Inbox
  • Social module
  • Mass texting, one on one texting, two way texting
  • Better email
  • More APIs
  • We have continued to grow each year even during COVID
  • We have grown 20% every year and have a 88% retention
  • Birdeye becomes a way of life for the end users and as Birdeye continues to add products it makes it harder to leave

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Most businesses fail at communicating with their customers and Birdeye makes that process easy and beneficial for both the business and the end client. Every business that collects email and cell that deals directly with the public can use Birdeye. We feel just about every business can find Birdeye as a benefit so not sure where the less appropriate applications would be!