Geat Product!!
March 17, 2024
Geat Product!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Birdeye
We currently use Birdeye for work order follow-up/reputation management and resident retention. It allows us to dive into how satisfied residents are after receiving services from us. We are able to call residents back and address any issues they may have encountered with maintenance during work orders being completed.
- User-Friendly system
- Send out review links to multiple means of communicating
- Allows us to get a better understanding of how residents feel about the service provided
- More ways to send out links
- Call/text residents right from the home screen
- Get a full report monthly/weekly
- We have had high resident retention.
- Less work orders not being completed accurately and in a timely manner.
- We are able to see which maintenance needs improvement.
I have not used another site that is better than Birdeye. None of the other sites I have tried, allow us to utilize 2 different means of contact. It is very simple to use and customer service gets issues resolved in a timely manner. An all-around great product. I would highly recommend this product to all businesses that deal with the public.
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes