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Blackbaud K-12
Updated April 27, 2021

Blackbaud K-12

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Education Management Solutions

We use all of the ON products in our school. It is used on the admission/enrollment side, the academic side, and for communications. It meets one of our goals of having a single sign-on system, and we also use several ecosystem partners (Pic A Time, Magnus Health, etc.) for the same reason.
  • Single sign-on system for users (parents, students, faculty/staff)
  • One database to manage
  • Streamlined communications (Messages, Notifications, Pushpage)
  • "Holding tank" for posterity/evergreen documents
  • CMS - lots of weak areas that are just not up to par with competitors for website features
  • onBoard - lots of features that are lacking, especially in terms of lead conversion/tracking, drip campaigns through enrollment funnel, and reporting
  • Too often get support answers like "that's just the way it is" or "we know that doesn't work well, and it's on our HOT list" (meaning MAYBE it will get addressed in a couple of years
  • Single sign-on system was well-received by parent community (used to be different systems with different log-ins)
  • Need for more customization of roles (sometimes have to grant a level of access to someone that is not appropriate just for them to be able to do one important thing in the system)
  • Internal community buy-in (faculty/staff)
Better in some areas, worse in others
Response fixes seem to be almost immediate, or weeks-long, not really any middle ground. Also get a lot of inconsistent/incomplete support answers that start with "We are not able to replicate this issue on our end" and that's where the support ends.
Probably better suited for smaller schools with less complexity and need for additional customization. Too often we are told that something can't be changed/enhanced because it would affect all users, but then we are left with an inadequate solution for our situation, or, worse, no solution at all to meet that specific need.

Integrating Blackbaud Education Management Solutions

Support is good and usually works well
  • Finalsite
  • Magnus Health
  • rSchool
  • Blackboard Connect
Integration is pretty seamless as far as the process, but can sometimes be glitchy and need a reset and troubleshooting support.
  • PikMyKid
Not at this time
  • Single Signon
  • API (e.g. SOAP or REST)
  • Javascript widgets
Make sure to talk to Blackbaud rep in advance to find out how well the integrations truly work in the wild before assuming they will do everything you want them to do.