Item: Bloomerang
Rating: 10
Author: Candi Summers

Use Cases and Deployment Scope

We are a nonprofit that transforms the lives of needy children in Liberia, West Africa. We are using Bloomerang across our organization to manage our constituents and donors. Bloomerang makes it easy to see exactly what our donor retention rates are, the commitment level of each donor, and makes it easy to track the effectiveness of our campaigns. We love that we can send emails, edit letters, and create online forms all within the platform and it incorporates the information directly into the donor profile. The ability to create custom fields that are specific to our organization, and the flexibility of a cloud-based system are also a big plus. Bloomerang's employees have been positive, professional, and supportive every step of the journey from our first inquiry through final conversion and daily operation. We feel proud to be Bloomerang customers, and our confidence level in our marketing is higher than ever because we can see the results. Bloomerang is continually working to improve the already-fantastic suite of tools built into the system. Thank you, Bloomerang, for helping us leave desktop-based donor (AKA a big clunky spreadsheet!) management behind.

Pros and Cons

Cloud-based system. I can access my donor database from anywhere on the planet from my laptop or phone.
The built in Ahern audit guides you in making sure you are staying donor-focused and using appropriate grade level.
Custom fields allow me to build reports that are specific to our organization and donors.
Dashboard with current overview of donor retention rate, campaign progress, and tasks keep me focused on moving my organization forward.

I would love to see the ability to automatically generate reports for specific things.
Autosave on email and letter editing functions.
Email reminders for tasks.

Alternatives Considered

We were using a giant Excel spreadsheet to manage our donor and mailing lists, and constant contact as our email server. We had a third list in our accounting software, Aplos. Now, we have all our constituents in a safe place where we can manage all their information easily without worrying that someone will accidentally erase important information from our spreadsheet. We love it.

Likelihood to Recommend

Incredibly responsive, easy to use donor management software that has improved our ability to love on our donors! Fantastic campaign management with built in email server, letter editing, and task dashboard. Flexible fields that we set up for our specific organization. Everything is integrated into the donor profile, making it simple to see exactly how engaged each donor is. The dashboard shows us exactly where we are on donor retention, gifts for the week, month and year. Easy user management and coordination on tasks between users. We love Bloomerang!

Support Rating

Any time i had a problem or question it has been easy to find an answer or tutorial. When I cannot find an answer, it is easy to email or live chat with support and they resolve my problems very quickly.

Bloomerang Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

No - The platform is so easy to use, I have never felt like I needed extra support. The built in support and learning tools usually answer any questions I have, and if they do not I can contact support and get an answer very quickly and easily. I have had wonderful experiences with the Bloomerang support people.

Bloomerang has our donors FEELING THE LOVE!

Overall Satisfaction with Bloomerang