Overall Satisfaction with BMC Remedy IT Service Management Suite
We use BMC Remedy across our division for all aspects of incident, problem and change management. We have also built a large number of custom applications to integrate other business functions within our organization. We use BMC Remedy to drive ITIL compliant, efficient solutions with customizable workflows.
- Easily customizable to meet business needs
- Rock solid reliability and performance
- Streamlines processes and requirements to assure auditing compliance
- Standard ITIL compliant processes out of the box
- Difficult to integrate via web services
- Reporting is weak without the use of third party tools
- Large infrastructure which may be difficult for smaller organizations to maintain
- We have found we were able to consolidate a number of other products and tools to reduce cost
- Minimal IT staff required to maintain BMC Remedy
- Easily customize workflows to meet business process requirements