Very pleased with our experience
Updated April 30, 2021
Very pleased with our experience
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bold360
BoldChat is used across the whole organization as the main chat service with the customers. It is used in almost all countries that get this service offering from us. Moreover, it is also used as a part of an overall tooling portfolio for developing future projects and engagements with the company.
- Easy setup in terms of different departments and chat windows.
- Flexibility in managing the current setup as well as testing new features and setup options.
- Easier translation and enhancement capabilities.
- Reporting capabilities. I think the dashboard and reporting tool could contain more details in terms of what data is visible and available to the user/administrator.
- Native mobile applications to provide added support.
- Improving the beta testing program to use new features before understanding whether the update can be pushed out without causing issues with the end-user.
- Overall increase in user engagement and chat adoption across all countries and regions.
- Increase in user and agent satisfaction because of the seamless chat experience.
- Frequent updates keep the agents from encountering frequent errors and improve efficiency.