Interesting name, better product!
Updated February 06, 2015

Interesting name, better product!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

Bomgar is being used by out IT Department as a secure stable platform to remotely support all our computers, from corporate workstations to retail point of sales terminals. We used it to replace the free VNC software we were previously running, so that we could have the security and stability, that the dedicated Bomgar platform uses to manage all our connections.
Additionally, we have other departments using the presentation function to run meetings, attended by managers of our shops all across Canada.
  • Jump client configuration is simple so that computers are grouped logically, to make them easy to find
  • Presentations are a snap to setup and invite attendees via email
  • Configuring the user portal with public DNS allows for users to get connected to a support session quickly and easily. In this way, we can also provide support to home users machines, if they don't already have the jump client installed.
  • Have not come across anything that I say needed improving.
  • increased employee efficiency
  • faster customer service
  • Licences are somewhat expensive
Suitable for most, if not all, application; PC, Mac, mobile devices of all flavours.

Using Bomgar

22 - IT, HR, Payroll, Finance, Retail shop support
Very happy with the performance of the product, and the Bomgar Support Rep apps available for mobile devices, especially tablets, makes providing support much easier. No longer chained to a desk.