Bomgar. Just get it.....
Updated February 09, 2015

Bomgar. Just get it.....

Mac McBride | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Modules Used

  • B200

Overall Satisfaction with Bomgar

The Bomgar offering and platform delivers secure simple support options for the masses. We are ramping up to support the whole university including all overseas students with the device. So far our biggest success was with a student in the desert unable to use some software. It looked like they were going to have to go and buy a new laptop, but Bomgar came to rescue.

I cannot recommend the product or the staff highly enough.
  • Awesome remote support.
  • Works on all devices.
  • Can offer support to mobile users while you are also mobile.
  • It can be a bit overwhelming, there are a lot of options, do not be afraid to start simple and build on it slowly.
  • Raised the profile of the service desk and allows enhanced support immediately.
  • Happier customers
  • Support any device.
  • logme,,dameware,remote desktop,mstsc
Other products have similar offerings in the range but nothing can come close. Microsoft RDP has been improved greatly, you just need to use Bomgar rather than RDP.

Try to understand what you actually want from Bomgar, it is MUCH more than a remote support tool.

Using Bomgar

The longer we have Bomgar the more features we are able to use on it. I plan on trying to get the Chat functionality running soon, that is going to ROCK.