Overall Satisfaction with Bomgar
The Bomgar offering and platform delivers secure simple support options for the masses. We are ramping up to support the whole university including all overseas students with the device. So far our biggest success was with a student in the desert unable to use some software. It looked like they were going to have to go and buy a new laptop, but Bomgar came to rescue.
I cannot recommend the product or the staff highly enough.
- Raised the profile of the service desk and allows enhanced support immediately.
- Happier customers
- Support any device.
- logme,Join.me,dameware,remote desktop,mstsc
Other products have similar offerings in the range but nothing can come close. Microsoft RDP has been improved greatly, you just need to use Bomgar rather than RDP.
Try to understand what you actually want from Bomgar, it is MUCH more than a remote support tool.
The longer we have Bomgar the more features we are able to use on it. I plan on trying to get the Chat functionality running soon, that is going to ROCK.