Great for Remote support
May 24, 2018
Great for Remote support
Score 7 out of 10
Vetted Review
Verified User
Software Version
Standard Licensing
Overall Satisfaction with Bomgar Remote Support Software
Allows me to connect with other people outside of my office and I can help them. We've offered our own services through mobile devices to people in need.
- I like how Bomgar gives me and my team the ability for remote support to any system or mobile device, anywhere
- We can connect quickly to remote PCs and devices, see the screen and control the device, and have support whether we are on or off the network.
- We have support whether we are on or off the network.
- I would say the thing I like the thing I like the least about this software is the price
- Using Bomgar when a system is infected with malware is challenging.
- If you leave it open long enough without actively using it, there is this annoying pop up that appears.
- Just being able to hop on an end-user's device to troubleshoot makes the whole process so much easier.
- Showing the end-user what you're doing without hunching over their device in-person
- I recall the process to gain access to the end-user's machine was extensive and confusing to the end-user at times