THE dash-boarding tool for MSPs
December 20, 2023
THE dash-boarding tool for MSPs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with BrightGauge
We utilize internally for leadership metric roll-ups, for individual tech level dashboards to track tech level KPIs, for manager level roll ups of their staff, for client dashboards for both internal and external use. We utilize BrightGauge for our Business Review metric reports to show trends and valuable stats. We also leverage the goal pages to track team utilization, KPIs, and customer KPIs.
- Easy to read graphical visuals
- Drag and drop fields and data within a gauge
- Endless customization of dashboards
- Swift and helpful support when needed
- Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets
- Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge
- Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run.
- Faster compilation of Business Review material
- For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
- From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.
Do you think BrightGauge delivers good value for the price?
Yes
Are you happy with BrightGauge's feature set?
Yes
Did BrightGauge live up to sales and marketing promises?
Yes
Did implementation of BrightGauge go as expected?
Yes
Would you buy BrightGauge again?
Yes