It keeps us moving
March 11, 2016

It keeps us moving

Alex Hays | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Brightpearl

On the occasions that I have raised a ticket, they have been dealt within a reasonably efficient manner. However, some colleagues have had problems getting a ticket seen to, or have been told that the problem is at our end, when this has not been the case. On the whole the support is helpful.
At 10ofThose, we use Brightpearl to manage all aspects of stock and finances across the whole business. We operate from several warehouses, buy from numerous suppliers, have thousands of products listed and require in depth stock and sales analysis. Brightpearl is used to manage all of these aspects on a daily basis.

Pros

  • Stock management - Brightpearl allows us to keep real time information on stock on hand, and stock allocated to customer orders.
  • Sales analysis - it is easy to review sales across brands and publishers, and to filter as necessary.
  • Customer order tracking - we have been able to set up a bespoke order tracking process so that we can give timely and clear information on demand.

Cons

  • Speed - Brightpearl can be slow at certain times of day, making it difficult (or even impossible) to complete heavy duty tasks like downloading large reports.
  • Inventory transfers - this is a helpful tool but it can be cumbersome to use. We'd love to be able to remove one or two steps.
  • Bank reconciliation - it would be useful to be able to sort these (e.g. by date, source) whilst keeping ticked items selected.
  • Customer service - we can track orders and process them rapidly.
  • Team working - Pearl enables us to communicate information about products (e.g. no longer available, low stock, minimum sale prices) as well as customer orders (through the order history and pop up messages).
  • Employee performance - it is fairly easy to keep a track of how employees are doing with sales targets, including sales totals and profit margins.
Brightpearl does not seem well suited for handling a large number of incoming payments, as it is very difficult to find information about specific transactions in payment records. It also struggles to handle large orders with over 100 lines, which we have to process on a semi-regular basis.

Birhgtpearl is well suited for handling large product portfolios - it helps us handle thousands of lines and differentiate between them to a more than satisfactory standard.

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