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Poor Coordination with Internal Benefits Department and WEX
October 11, 2023

Poor Coordination with Internal Benefits Department and WEX

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with bswift

Benefits customer service in coordination with an internal benefits department and WEX integration.
  • Portal of available benefits
  • Comprehensiveness
  • Number of contact modes
  • Turnaround
  • Coordination with benefits department
  • Coordination with Wex
  • Chat interface
  • Ability to solve problems
  • Competent and effective customer service
  • Coordination with the internal benefits department
  • Coordination with WEX
  • Provides basic service
  • In my opinion, coordination is lacking
  • In my experience, failed to deliver on expectations
Going with bswift over Virgin Pulse was a mistake.

Do you think bswift delivers good value for the price?

No

Are you happy with bswift's feature set?

No

Did bswift live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of bswift go as expected?

I wasn't involved with the implementation phase

Would you buy bswift again?

No

In my experience, seems to have predefined wait times for responses: ten minutes to begin a chat preluded with ten messages of "Please hold for the next available Customer Service Representative.". Upon receiving a response, customer service would attempt further delays by directing users elsewhere without making any attempt to solve the problem on bswift's end. In my opinion, this fails on coordination with the internal benefits department and WEX. I think the lack of coordination renders bswift incapable of adequate support.