Item: Chatter (discontinued)
Rating: 10
Author: Ryan Tibbetts

Use Cases and Deployment Scope

Chatter is being used to communicate with all departments in the company. It is a quick, and efficient way to notify someone of something that needs to be done or said. I work in a finance company and there can be many questions that customers ask. It allows me to work with our underwriting team better.

Pros and Cons

Easy to use
Quick and efficient
Ability to notify person of message via email as well

Have to log into Salesforce to use it
Allow use of hashtags to group chats
Sometimes not reliable

Return on Investment

More efficiency
Closing more deals
Closing deals quicker

Alternatives Considered

None

I have not used any other products besides Chatter. The only one comparable is Slack which I like as well. I like to keep my CRM a one-stop tool so Chatter works well to communicate with employees while using Salesforce. I highly recommend using Chatter on your CRM tool.

Likelihood to Recommend

Chatter is well suited for companies using Salesforce with more than 30 employees. It allows people to communicate without having to leave your desk. You can continue to work on other tasks while you chatter with someone.

Chatter is not suited for smaller companies. Smaller companies have the ability to communicate more in person with each other.

We love Chatter!

Overall Satisfaction with Chatter

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Likelihood to Recommend

Chatter (discontinued) Feature Ratings