Item: Chatter (discontinued)
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Chatter is used across our whole organization and is an excellent source of communication. My favorite part about using Salesforce chatter in regards to other chat services is the fact that everything is inside the CRM we are already using every day, so you can leave chatter comments on salesforce leads, contacts and opportunities to collaborate with your team.

Pros and Cons

Leaving comments on different objects, records etc.
Tagging certain users in your chatter posts.
Chatter alerts.

More functionality with notifications.
Better user interface.

Return on Investment

Better team collaboration.

Alternatives Considered

Slack

It is easier to use Slack for all external communication, but Salesforce is better for team communication.

Support Rating

It is an excellent tool inside of Salesforce.

Key Insights

Do you think Chatter (discontinued) delivers good value for the price?

Yes

Are you happy with Chatter (discontinued)'s feature set?

Yes

Did Chatter (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Chatter (discontinued) go as expected?

Yes

Would you buy Chatter (discontinued) again?

Yes

Other Software Used

Pardot, BrightEdge

Likelihood to Recommend

Chatter is well suited for organizations already using Salesforce every day, it is a great way to leave notes and comments on certain objects and records. I would only recommend using Salesforce chatter if your team is actively using Salesforce CRM every day for customers and prospects. Chatter is great for sales, support, and marketing communication.

An Excellent Collaboration Tool

Overall Satisfaction with Chatter