Item: Chattermill
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Chattermill analyses feedback written by our customers and tells us the most important topics that drive customer satisfaction. This has helped us reduce churn and identify which customers are likely to churn in the future. It has also allowed us to make feature suggestions to our product team, which is a nice bonus.

Pros and Cons

Customer Feedback Analysis
Reporting and Visualisation
Theme Analysis

More report types

Most Important Features

Customer Feedback Analytics
Theme Analysis
Reporting

Return on Investment

Chattermill has transformed the way we look at customer satisfaction
Chattermill has helped us reduce churn

Key Insights

Do you think Chattermill delivers good value for the price?

Yes

Are you happy with Chattermill's feature set?

Yes

Did Chattermill live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Chattermill go as expected?

Yes

Would you buy Chattermill again?

Yes

Other Software Used

Zendesk Support Suite, Intercom

Likelihood to Recommend

Chattermill allows us to analyse customer feedback at scale and truly understand what our customers care about. I like how intuitive the system is and how it automatically highlights anomalies and trends ahead of time.

Usability

Super easy to learn how to use Chattermill

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using	None

Easy Tasks

Visualisations

Unrivaled customer insights into what our customers care about - none of the vanity metrics

Software Version

Overall Satisfaction with Chattermill