What is ChurnZero?
ChurnZero's real-time SaaS platform aims to help subscription businesses prevent customer churn. The platform integrates tightly with an organization's CRM system and their application or service. In doing so, ChurnZero (1) allows the business to understand how their customers use their product, (2) assesses customer health and likelihood to renew, and (3) gives the business the means to automate and personalize the customer experience through timely and relevant touchpoints, including in-app content. The vendor says ChurnZero customers see ROI in terms of more productive and better informed customer success managers who can provide their customers with better just-in-time service from the automated playbooks.
Show customers and overall performance by CSM, manager, or customer segment.ChurnZero Account Profiles.
For each customer account, get a 360-degree view of usage, communication engagements, tasks, alerts and NPS scores.ChurnZero Customer Segmentation.
Powerful but easy segmentation can easily define unique customer personas.ChurnZero Alerts.
Get real-time proactive and reactive alerts. Examples:
first-time usage of important features, NPS score results,
disengagement with the service, QBR reminders.
Receive alerts in the application, or via email or SMS and Slack.ChurnZero Automated Plays.
Automate personalized communications (emails, in-app messages, calls) with clients.
With automation customized by usage data, lifecycle stage, or survey results, the user will feel like a CSM is speaking directly to them at exactly the right time.ChurnZero Live Now!
Know which customers are online right now and what they are doing.ChurnZero: Deep Integration Into Your Application.
With a few lines of JS code, Churnzero integrates into web applications and provides real-time presence, usage data as well as content targeting and NPS surveying.ChurnZero ChurnScores.
Get instant ChurnScores, a simple 0-100 score that is a gauge of customer health.
ChurnScores are 100% customizable and can include objective and subjective data points.ChurnZero NPS Surveys and Reporting.
Automate NPS surveys by segment and increase response rates by up to 35% with surveys sent via email and inside the app.
ChurnZero Support Options
| ||Paid Version|
|Video Tutorials / Webinar|
ChurnZero Technical Details
|Operating Systems: ||Unspecified|