Great WLC
June 29, 2023

Great WLC

Charles Lund | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Cisco Catalyst 9800-40 Wireless Controller

Overall Satisfaction with Cisco Catalyst 9800 Series Wireless Controllers

We moved to two 9800 controllers about two years ago, replacing two 5520 WLCs. We are currently running two C9800s in high availability, and using them to manage 1300+ Cisco Aironet APs and WiFi access for 8000+ users in 84 buildings and outdoors.
  • Easily manages a large number of APs.
  • It can push out settings or a new OS to a large group of APs at once.
  • The GUI is very intuitive, and follows the model Cisco has created for many of their products.
  • It integrates well with our ISE environment for handling RADIUS requests.
  • Depending on the version of IOS, it can be buggy. I have had several TAC calls that resulted in applying either a work-around, or upgrading the IOS.
  • The error logs are a bit difficult to use. Errors and typical user associate/disassociate logs are all lumped together, so sometimes finding what you are looking for is like finding a needle in a haystack.
  • One feature I miss from Prime Infrastructure is the ability to mass-configure settings on a large group of APs. Some of this exists within this controller, but many options, like templates, were lost, and never added to DNAC.

Do you think Cisco Catalyst 9800 Series Wireless Controllers delivers good value for the price?

Yes

Are you happy with Cisco Catalyst 9800 Series Wireless Controllers's feature set?

Yes

Did Cisco Catalyst 9800 Series Wireless Controllers live up to sales and marketing promises?

Yes

Did implementation of Cisco Catalyst 9800 Series Wireless Controllers go as expected?

No

Would you buy Cisco Catalyst 9800 Series Wireless Controllers again?

Yes

  • Like I said previously, I am able to manage 1300+ APs and over 8000 users with room to grow. The deployment is easily expandable to by just adding a third controller, although it's my understanding that I would then lose HA.
  • It doesn't always play nice with DNAC, so if you intend to use DNAC's wireless assurance and inventory management, you may need TAC support. For this reason alone, I would definitely include SmartNet in your purchase.
  • These controllers allowed us to scale our environment up by about 500 more APs. We were able to improve the users' experience with better roaming and RF profiles that are supported.
I like that everything is being moved to the Catalyst OS. This decreases the learning curve and streamlines administration.
The one issue we have had is that in the rare event that you are in a failover situation, if the failed node maintains electrical connectivity, the backup node doesn't realize that it is down, and a failover doesn't occur. In that case a manual failover is necessay, which somewhat defeats the purpose.
Other than what I mentioned previously, this is pretty rock-solid. In an organization that is large enough to justify purchasing one of these, I would definitely recommend getting two and setting them up either in HA, or in a load-balanced configuration.
As I mentioned earlier, it allows us to extend certain policies to a large number of APs all at once (for example an RF policy), but some features were lost with the retirement of Prime Infrastructure.
This is suited for a large enerprise with a high number of access points. It can handle many SSIDs, security, portals, and anything else a large environment would need.

Cisco Catalyst 9800 Series Wireless Controllers Feature Ratings

Zero-Touch Provisioning
Not Rated
WLAN Performance Monitoring
Not Rated
Layer 7 Visibility
Not Rated
Power over Ethernet Support
10
Wireless Security
10