Cisco Jabber simple to use, but could use more integrations
December 11, 2020

Cisco Jabber simple to use, but could use more integrations

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Jabber

Jabber has been used as one of the chat messaging utilities.
  • Jabber is easy to use.
  • The integration with Outlook is good.
  • Phone integration is solid.
  • Mentions and reactions are limited.
  • Integrations with other utilities are limited.
  • Group options are a little more limited than competitors.
  • It has helped our Helpdesk to communicate issues quickly.
  • It has helped for Intra office communication.
  • It can be useful for collaboration.
Slack has much better integrations than Jabber. Fuze is nearly equivalent to Jabber, but a little harder to use.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

No

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

No

Jabber is well suited for a simple chat program that needs Outlook integration. It does a nice job of showing presence. It is also easy to make calls from it. Voicemail within the application is nice.

Webex App Feature Ratings

Task Management
Not Rated
Scheduling
6
Mobile Access
9
Search
7
Chat
8
Notifications
9
Discussions
7
Versioning
Not Rated
Video files
9
Audio files
9
Document collaboration
7