Designed well for its specific role.
January 04, 2022
Designed well for its specific role.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Jabber
I take calls through the help desk using Jabber which is tied into outlook via IPFX. It allows me to contact anyone within the company [at] a moment's notice through the search function. This allows me to fix issues quickly and to prevent other issues [from] happening.
Pros
- Quickly calls people.
- Call quality and is very good.
- Is very simple to use.
- Reliable
Cons
- A searchable library of people from a client perspective would be good.
- Displaying organization structure would be a nice feature.
- Not my area, however, it runs smoothly and people are able to use it. It's somewhat a passive background application that people can rely on.
Jabber allows you to take calls via a service desk and has queueing built into it which is obviously better for this role. Teams are a more meeting tool so do not have the same functionality.
Do you think Webex App delivers good value for the price?
Yes
Are you happy with Webex App's feature set?
Yes
Did Webex App live up to sales and marketing promises?
Yes
Did implementation of Webex App go as expected?
Yes
Would you buy Webex App again?
Yes
Comments
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