All-in-one communication solution
December 08, 2022

All-in-one communication solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco UC-One

Our employees travel frequently, and sometimes work any of the 24 hours a day, so having a unified communications platform that is reliable and easily accessible is important to us. Out tech support folks appreciate the uptime reliability and our management appreciates the fair cost of use. We found implementation to be facile and later support to be excellent.
  • Clear quality of service
  • easy implementation
  • good return on investment
  • None - great product that does all we need it to do and more
  • We feel there has been a positive ROI for our company.
We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.

Do you think Cisco UC-One delivers good value for the price?

Yes

Are you happy with Cisco UC-One's feature set?

Yes

Did Cisco UC-One live up to sales and marketing promises?

Yes

Did implementation of Cisco UC-One go as expected?

Yes

Would you buy Cisco UC-One again?

Yes

Zoom, Adobe Acrobat, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM)
For a company like ours where 24/7 reliability is important both for the safety of our techs and the ability to complete the task at hand, this product has served us well. Like any other tech change, there was an initial learning curve, but this one was low and our time to implementation short

Cisco UC-One Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
5
Directory of employee names
5
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Online Fax
10
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
5
Participant roles & permissions
5
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10