Review of Callmanager in a global setup
February 04, 2019
Review of Callmanager in a global setup
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cisco Unified Communications Manager (Call Manager)
I'm using the Call Manager as central call control solution for our global voice and video endpoints including our Jabber clients. It's the central call control solution for all locations worldwide and helps us to provide a harmonized IT workplace for all users. Besides the standardization of the workplace, it helps to improve service processes through centralized management of the solution.
- Large ecosystem to integrate additional solutions like for DECT or emergency services. If it's not included as a basic feature, there is a large possibility that a Cisco solution partner has a fitting solution.
- High flexibility
- Long support times
- Updates take too long and too many steps
- Administrative possibilities, many features of video endpoints cannot be configured via Call Manager
- Licensing - it's too complex because of the many different models
- Fast return of investment by replacing existing solutions with high service costs
- Faster rollout of new location through a centralized approach
- Set the base for new services
No other evaluated solutions provided the required scale and availability in combination with the central solution approach. All other solutions required more onsite equipment to provide the same services or had issues to provide services on a global scale