Cisco Webex providing a solid meeting foundation for the enterprise.
Nick Sevening | TrustRadius Reviewer
Updated April 22, 2020

Cisco Webex providing a solid meeting foundation for the enterprise.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Webex Meetings

Cisco WebEx meetings is used across our company to drive all customer and internal meetings. We utilize the service with our existing video infrastructure to enhance collaboration and drive productivity. It provides the company a global solution that is accessible from a PC and mobile perspective providing a wide range of flexibility in joining meetings for our disperse workforce.
  • Integration.
  • Ease of use.
  • Not as customizable.
  • Sometimes complex configurations.
  • Reduced real estate.
  • Cheaper telecom costs with callback.
Cisco TAC always does an excellent job of collecting information, following up on required logs and information to fully troubleshoot the issue. The ticket management and upload process is very easy to use and follow and allows for our front line support teams to be able to open tickets for audio quality or other external issues and track them.
Cisco WebEx Meetings is deployed company wide and is the primary mode of group meetings and screen sharing used by the company across the globe. It is used by all employees for daily meetings as well as utilizing event center for larger all employee type meetings. The conference rooms are equiped with video conference gear allowing for calling into WebEx rooms enabling video.
Very simple Cisco provided solutions that are straightforward and easy to solution and integrate.
  • Zoom
We have looked at various other video solutions and meeting solutions and have always found Webex to be the best option with highest level of service and integration across applications. Versus other products, the refinement of the Webex application makes it the strongest in the category in terms of use and flexibility to handle various types of meetings.
Cisco delivers well in terms of both small and large meetings, providing many different layout options and features that fit to many different use scenarios. Cisco WebEx Meetings can feel like a little too much of a solution when being used on 1-on-1 type scenarios vs. hosting a larger meeting of more than 10.

Webex Meetings Feature Ratings

High quality audio
9
High quality video
8
Low bandwidth requirements
6
Mobile support
9
Desktop sharing
9
Whiteboards
8
Calendar integration
9
Meeting initiation
9
Record meetings / events
9
Slideshows
9
Live chat
9
Audience polling
9
Q&A
9
User authentication
10
Participant roles & permissions
10