Clarizen for Project and Request Management
Chris Carpenter | TrustRadius Reviewer
February 21, 2019

Clarizen for Project and Request Management

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Clarizen

Clarizen is used by our information systems teams/departments to support our manufacturing application changes. We handle all application projects, resources, time management, application support, and change requests. Clarizen is the most user-friendly project management and request system we have used with a built-in configuration that allows us to manage our workflows, including business testing and approvals.
  • User-friendly interface. This allowed us to implement Clarizen with very minimal training. The system has six to a dozen ways of doing the same thing which allows flexibility. Also, the mobile app is fully functional and just as friendly to use.
  • Workflow. The workflow was easy to configure and setup.
  • Auditing. Although we needed the audit features that out-of-the-box provided. The configuration and set up allowed for quick and maintainable auditing as needed. Clarizen PS provided insight and support as we set up 90% of our environment configuration.
  • Integrations: How you set up your environment (configuration) and added features or proprietary fields could adjust your integration needs. Therefore, specific integrations between 3rd party systems can be "proprietary" to your company. The API calls and rest service out of the box work well, on the other hand.
  • Building the Clarizen Marketplace applications
  • Clarizen has provided an easier to use system with annual savings over what we spent to implement and maintain the previous system.
  • Our projects and case management usage has gone up since implementing Clarizen. The percent of buy-in is high with Clarizen.
Clarizen's ease of use, ease of setup, out-of-the-box delivery, project management, and time management were the factors for choosing Clarizen. All were good products but we are happy to have selected Clarizen.
We were using a mature product that was not very user user-friendly and took a lot of time to implement and change. We chose Clarizen and within three months we had the system up and running using the historical information we uploaded. Clarizen was the user-friendly tool we were looking at. Our internal resources created a Google site with links to documentation, the Clarizen app, and short one to seven minute how-to videos for our employees.

Clarizen Feature Ratings

Task Management
10
Resource Management
8
Gantt Charts
10
Scheduling
9
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
7
Support for Waterfall Methodology
10
Document Management
9
Email integration
10
Mobile Access
9
Timesheet Tracking
10
Change request and Case Management
10
Budget and Expense Management
9
Project & financial reporting
9
Integration with accounting software
Not Rated