Item: Planview AdaptiveWork
Rating: 10
Author: Chris Carpenter

Overall Satisfaction with Clarizen

Use Cases and Deployment Scope

Clarizen is used by our information systems teams/departments to support our manufacturing application changes. We handle all application projects, resources, time management, application support, and change requests. Clarizen is the most user-friendly project management and request system we have used with a built-in configuration that allows us to manage our workflows, including business testing and approvals.

Pros and Cons

Pros

User-friendly interface. This allowed us to implement Clarizen with very minimal training. The system has six to a dozen ways of doing the same thing which allows flexibility. Also, the mobile app is fully functional and just as friendly to use.
Workflow. The workflow was easy to configure and setup.
Auditing. Although we needed the audit features that out-of-the-box provided. The configuration and set up allowed for quick and maintainable auditing as needed. Clarizen PS provided insight and support as we set up 90% of our environment configuration.

Cons

Integrations: How you set up your environment (configuration) and added features or proprietary fields could adjust your integration needs. Therefore, specific integrations between 3rd party systems can be "proprietary" to your company. The API calls and rest service out of the box work well, on the other hand.
Building the Clarizen Marketplace applications

Return on Investment

Clarizen has provided an easier to use system with annual savings over what we spent to implement and maintain the previous system.
Our projects and case management usage has gone up since implementing Clarizen. The percent of buy-in is high with Clarizen.

Alternatives Considered

Changepoint, Wrike, Workfront and JIRA Software

Clarizen's ease of use, ease of setup, out-of-the-box delivery, project management, and time management were the factors for choosing Clarizen. All were good products but we are happy to have selected Clarizen.

Likelihood to Recommend

We were using a mature product that was not very user user-friendly and took a lot of time to implement and change. We chose Clarizen and within three months we had the system up and running using the historical information we uploaded. Clarizen was the user-friendly tool we were looking at. Our internal resources created a Google site with links to documentation, the Clarizen app, and short one to seven minute how-to videos for our employees.

Planview AdaptiveWork Feature Ratings

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Clarizen for Project and Request Management