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Investor onboarding has finally been made easy!!
February 28, 2023

Investor onboarding has finally been made easy!!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ComplyCube

Thanks to ComplyCube, we completely transformed the customer onboarding process for our retail and business channels, including bank account opening and credit card/loan applications. The platform offers a user-friendly interface and a wide range of features, such as AML screening, biometric checks, document verification, and electronic identity data verification. Additionally, ComplyCube provides mature controls, including rich auditing, advanced access controls, enhanced security measures, anti-spoofing technology, risk profiling, fraud detection, and detailed reporting. These capabilities are essential for a highly regulated bank like ours.
  • Our previous vendor's solution lacked many of the enterprise features we required. ComplyCube was able to address all of these deficiencies. Not only did it provide us with the enterprise-level features we required, but it also proved to be more compliant with AML/KYC regulations.
  • The platform was easy to use for both our end customers and back-office teams, which was a significant advantage in terms of user adoption and productivity.
  • Though I have no major complaints, I do have a minor suggestion for improvement. It would be beneficial to have a native BI connector for Tableau to facilitate MI extraction. Currently, we use ComplyCube's API in Tableau Dashboards, which is already an improvement over our previous system. However, a native connector would further enhance the speed and efficiency of our data exploration.
  • Highly compliant
  • Fast verification
  • Global coverage
  • Enterprise features such as full audit trails and risk thresholds
  • Reduce customer dropouts by 30% and improve KYC turnaround by 47%.
Following an internal audit that revealed deficiencies that our existing vendor could not address, we initiated an RFP process to identify potential solutions. ComplyCube emerged as the top candidate in the RFP process, leading us to conduct a pilot phase to test the platform's capabilities in a real-world environment.

Do you think ComplyCube delivers good value for the price?

Yes

Are you happy with ComplyCube's feature set?

Yes

Did ComplyCube live up to sales and marketing promises?

Yes

Did implementation of ComplyCube go as expected?

Yes

Would you buy ComplyCube again?

Yes

ComplyCube is well suited for highly regulated financial institutions such as banks. ComplyCube's solution can assist banks and financial institutions with customer onboarding for various financial products, including bank accounts, credit cards, consumer loans, payments, etc. The platform's biometric verification and electronic identity data verification capabilities can help to prevent fraud and ensure compliance with AML/KYC regulations.