Item: ComplyCube
Rating: 10
Author: Verified User

Overall Satisfaction with ComplyCube

Use Cases and Deployment Scope

We use ComplyCube as our primary identity verification and KYC platform to comply with regulatory requirements, streamline customer onboarding, and manage all of our verification needs in one place. It helps us reduce AML/CTF risk, improve efficiency, and deliver value to our customers across the banking sector. ComplyCube's platform provides us with comprehensive geographic coverage, enabling us to comply with a wide range of local and global regulations.

Pros and Cons

Pros

ComplyCube's platform offers comprehensive coverage across different geographies and helps us comply with various local and global regulations.
ComplyCube's verification engine is highly effective in quickly verifying the identities and risk profiles of our customers.
ComplyCube's web portal has lots of features and is user-friendly.
ComplyCube offers a single platform to manage all of our identity verification needs, eliminating the need for multiple solutions from different vendors and reducing complexity.

Cons

We would appreciate more customization options, which already can be done via the API, to be also provided via the user interface. Our Customer Success Manager informed us they are on this year's roadmap.

Most Important Features

Large-scale customer onboarding
Compliance with local and global regulations
All-in-one identity verification solution
Highly customized verification workflows

Return on Investment

Improved customer onboarding speed by 65% compared to our previous vendor
Higher successful verification rates reduced operational load on our support staff
Flexible tiered pricing reduced our committed expenditure

Alternatives Considered

Sumsub, iDenfy, Yoti Identity Verification, Berbix, ID.me, Ondato and Jumio

We selected ComplyCube as our identity verification solution because it offers comprehensive coverage, large-scale capacity, strong security and compliance capabilities (especially in the financial services industry), a user-friendly platform, and competitive pricing. We evaluated several solutions and found that ComplyCube was one platform that delivered strongly on all these criteria.

Key Insights

Do you think ComplyCube delivers good value for the price?

Yes

Are you happy with ComplyCube's feature set?

Yes

Did ComplyCube live up to sales and marketing promises?

Yes

Did implementation of ComplyCube go as expected?

Yes

Would you buy ComplyCube again?

Yes

Other Software Used

HubSpot CRM

Likelihood to Recommend

Based on our experience with the platform, ComplyCube's verification engine is highly effective in verifying our customers' identities and risk profiles, making it well-suited for large-scale customer onboarding projects. ComplyCube also covers a high number of jurisdictions and industries. Still, it's important to consider your organization's specific needs and requirements to determine whether it's the right fit for you.

Using ComplyCube

Users and Roles

12 - Operations, Product Managers, Software Engineers, Compliance Officer

Support Headcount Required

ComplyCube is a SaaS solution. So we do not need in-house support. Our support needs are met by the ComplyCube team.

Business Processes Supported

Speed up the account opening process
Fraud detection and prevention
Comply with AML regulations across a number of countries.

Innovative Uses

We initially wanted to integrate ComplyCube into our back-office compliance CRM system. However, we also found that by integrating ComplyCube into our customer onboarding process, we were able to enhance the customer experience, reduce the time required for identity verification, and reduce the back-office workload.

Future Planned Uses

One area where we believe ComplyCube could be particularly useful is in compliance monitoring. By using ComplyCube to continuously monitor our customers' identities and activity, we could more quickly identify and mitigate compliance risks and ensure ongoing compliance with regulations.

Likelihood to Renew

Met all our requirements and the customer service has been flawless

Evaluating ComplyCube and Competitors

Products Replaced

Yes - Prior to adopting ComplyCube, we were using a combination of in-house tools and third-party solutions for identity verification, AML Screening, PEP checks, etc. While these tools were effective to some extent, we found they had several limitations and drawbacks that made them less than ideal for our needs. The biggest issue was that these systems required us to create a complicated integration later, which was costly to build and maintain. Therefore, we decided to look for a platform that could do everything we need in one place.

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

As mentioned earlier, we needed a verification platform that brings all features we need under one roof. We evaluated several third-party solutions, but we found that they were often too narrowly focused on specific use cases or geographies. This made it difficult to achieve a comprehensive and consistent risk profile across all our customers and jurisdictions. Additionally, many of these solutions were costly and difficult to integrate with our existing workflows and systems.

Evaluation Lessons Learned

Can't really think of something, as I believe our evaluation process was pretty thorough and involved several PoCs/Pilots with many third-party vendors.

ComplyCube Implementation

Implementation Rating

Implementation was hassle-free as the API well document and support were on hand.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was a small part of the implementation and was well-handled

Implementation Issues

No issues

ComplyCube Training

Training Types Used

Online Training
In-Person Training

In-Person Training

Training was conducted via MS Team, and the instructor was helpful and demonstrated strong knowledge in the AML and platform space.

Online Training

The training was on point in terms of depth and covered all the aspects we were after. The platform provides a range of resources to help new users get up to speed, including training videos, documentation, and live calls.

Configuring ComplyCube

Product Configurability

As well as the web interface, ComplyCube offers an extensive API which makes it highly customizable/configurable. Also, its web portal offers the ability to quickly configure risk thresholds and a number of automation rules. The Mobile and Web SDKs we use are very customizable regarding stages, branding, and checks.

Configuration Lessons

As AML regulations require a risk-based approach, organizations need to configure the tool as per their risk appetite. So your MLRO/Compliance officer should be able to easily configure the platform and ask for ComplyCube's support if you need assistance/advice.

UI Customization

Yes - we have customized the interface extensively - We customized mobile/web SDK to match the branding of our customers.

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

Can't think of anything else

ComplyCube Support

Support Rating

ComplyCube was always on hand and very knowledgeable about AML compliance in general and their platform's features in particular.

ComplyCube Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Quick Initial Response	Need to explain problems multiple times

Premium Support

As well as being customers, we're also integration/platform partners of ComplyCube, and the majority of customers are financial institutions who opt for premium/enterprise support with tier 1 SLAs

Bug Resolution

Exceptional Examples of ComplyCube Support

Yes, we've had several instances where ComplyCube provided us with exceptional support for their product. One example that comes to mind is when we were going through a regulatory audit and needed to demonstrate our compliance with the latest KYC regulations. We had some questions and concerns about how to properly configure ComplyCube to meet these requirements, so we reached out to their customer support team for assistance. The ComplyCube team, Katie in particular, was incredibly responsive and helpful, and they went above and beyond to make sure we had the information and guidance we needed. They worked closely with us to understand our specific use case and regulatory requirements, and they provided us with detailed documentation and step-by-step instructions on how to configure our ComplyCube integration to meet those requirements.

Using ComplyCube

Usability

We found ComplyCube to be intuitive and user-friendly, with a clean and well-organized interface that makes it easy to navigate and use. The various features and functionality are logically grouped and clearly labeled, and the platform includes helpful tooltips and documentation to guide you through each step. One aspect of ComplyCube's usability that we particularly appreciate is their API documentation and developer resources. We've found their API to be well-documented and easy to use, with a robust set of endpoints and parameters that give us a lot of flexibility in how we integrate their platform with our own systems.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

One of the most notable is their identity verification workflow, which is quick and straightforward to set up and use. Their platform integrates with a wide range of identity documents and data sources, making it easy to verify the identity of individuals from all around the world.
Also, the user interface for the identity verification workflow is clean and intuitive, with clear instructions and helpful error messages to guide users through the process.

Difficult Tasks

Can't think of anything

Mobile Interface Availability and Impressions

Yes - Works brilliantly across mobile browsers and native iOS/Android Apps

ComplyCube Reliability

Scalability

We have a customer that uses our integration of ComplyCube, and they perform millions of checks per year across a number of countries.

Reliability and Availability

We have not had a single unplanned downtime or issue since we've partnered with ComplyCube.

Performance

ComplyCube checks are super fast. Their SLAs are public and can confirm most checks take seconds. It's one of the fast identity verification vendors we've ever worked with.

Integrating ComplyCube

Ease of Integration

Was very fast and hassle-free

Systems Integrated With

CRMs such as Hubspot and Salesforce
CMS platform such as WordPress and Webflow
Custom sites
Mobile Apps (Android, iOS, Ipad)

Integration was easy, thanks to the plugins/SDKs ComplyCube providers. Deeper integration can be achieved through their API.

Future Integration Plans

Zappier

Yes, they do, but we don't currently have an urgent requirement for it

Types of Integration

File import/export
API (e.g. SOAP or REST)
Javascript widgets
ETL tools
AppExchange or similar marketplace