Consultant
March 14, 2023

Consultant

Kennedy Osemede | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Conga Composer

Overall Satisfaction with Conga Composer

We use both Composer and Sign to send out Permissions and documentation to our clients.

Pros

  • Quick to send out documentation.
  • Quick to debug.
  • Quick to create new templates and additional templates.

Cons

  • The Live Chat support team should be effective in helping deal with situations instead of opening a ticket on your behalf.
  • The log-a-case functionality of the Conga Community is too long and rigid.
  • Accessing the debug log from Conga is not very easy as it requires technical acumen to do that.
  • It has had a good impact on the business as we get quick turnaround responses from customers.
  • It has also ensured that we get and receives permissions back quickly.
It is definitely a wonderful product and does the job as described.
We have automated our business flow using conga document generation and went one step further to include additional conga products in Conga Sign to ensure we have seamless integration between our Salesforce system and Conga.

Do you think Conga Composer delivers good value for the price?

Yes

Are you happy with Conga Composer's feature set?

Yes

Did Conga Composer live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Conga Composer go as expected?

Yes

Would you buy Conga Composer again?

Yes

It's a very good product and does the job. Obviously, there's big room for improvement in terms of making the product more user-friendly so that someone who isn't technical can interact with and customize it.

Comments

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