Automate - the fastest way to improve productivity and client satisfaction for MSPs
December 27, 2017
Automate - the fastest way to improve productivity and client satisfaction for MSPs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Automate (formerly LabTech)
- Management of servers and workstations. Organized by client and location for ease of use.
- Remote access is unparalleled, one button click and the computer is up with very good refresh rate.
- Scripts and automation are easy to create and perform. Automated reboots of servers / workstations make management easy.
- Steep learning curve, program can be very intimidating when initially configuring and deploying.
- Software version upgrades can become a bit clunky and "undo" some progress. Recent version upgrade revamped entire Windows patching system and required setup from scratch.
- Limitations on hardware monitoring, especially for hypervisors with VMWare.
Automate is a far superior software with more features built-into the application without extra costs. There is an annual convention designed around improving the usage of the software. MSPs are highly recommended to attend to get the most out of the software. It takes years before one can utilize the software to it's intended level.