ConnectWise the Ups and Downs
January 31, 2018
ConnectWise the Ups and Downs
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use Connectwise to support about 500 product users across the United States from the East Coast to the Central Midwest. Our customers are primarily bank loan officers.
- We do really like the ability to push out control and switch between different hosts.
- Connectwise does do a good job of staying connected while transferring large files to and from the client.
- It is nice to use a web interface instead of a separate program installation to run our support calls.
- it does not work in about 10% of all banks because it conflicts with UAC in Windows 10. Additionally, its performance is not granular enough to direct connections to be configured for different ports or to improve performance.
- Connectwise does not always stay connected and has keyboard issues such as caps lock and control keys not being released so they are active even though both the host and receivers are not interacting with those keys.
- It has big problems supporting Windows Server 2016. Screenconnect required us to do a lot of tweaks to get it to run on this new Windows platform. Ironically, we had to use TeamViewer to connect remotely to troubleshoot and ultimately install Screenconnect.
- It has allowed us to move away from Bomgar which was horrible, saving us hours of work and improving our efficiencies for remote support.
- We are still required to use TeamViewer whenever ConnectWise does not work which is about 10% of the time.
- Bomgar and TeamViewer
We have reviewed 14 different remote platforms, of those the ones we have purchased in the past include Bomgar, TeamViewer, and WebEx. Due to limitations in ScreenConnect and inability to connect with some of our customers, we are forced to maintain backup accounts with TeamViewer and WebEx. Unless ConnectWise is able to solve their technical problems we will be actively looking for an alternate solution so that we can consolidate our costs to a single vendor.