Pro's and Con's of Connectwise Sell
Updated October 13, 2017
Pro's and Con's of Connectwise Sell
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Sell (formerly Quosal)
We were former users of Quosal. ConnectWise purchased Quosal and has since rebranded it ConnectWise Sell. Our company used ConnectWise Sell to create sales quotes and then integrate them into ConnectWise Manage for tracking and processing.
ConnectWise Sell is primarily used in relation to our sales department. ConnectWise as a whole is used across the entire company. The business problem addressed is that we are able to create standard and customized end user quotes using both PDF style quotes as well as ORDER PORTER electronic signature style quotes. This allows us to win the quote, create sales orders, create purchase orders and order the right products. It also allows us to view historical quotes for reference in future quotations.
ConnectWise Sell is primarily used in relation to our sales department. ConnectWise as a whole is used across the entire company. The business problem addressed is that we are able to create standard and customized end user quotes using both PDF style quotes as well as ORDER PORTER electronic signature style quotes. This allows us to win the quote, create sales orders, create purchase orders and order the right products. It also allows us to view historical quotes for reference in future quotations.
- We can retrieve a WON quote, copy it, modify it as necessary and send it to a customer. This insures that we used identical mfg part numbers and that the discount offered is the same as a discount previously offered.
- If we create quotes under various Connectwise Sell TABS, we are able to copy that specific tab to a new quote.. saves us a lot of time and insures accuracy.
- Connectwise Sell is modifiable to suit our specific needs... but we sometimes need support assistance in making those modifications particularly in layout areas.
- We have a large client with a vast number of sites. We can label each quote according to site which makes it easy to track in the future.
- Even though I have repeatedly and continue to have an issue with the KOALA being non functional.. and I have both verbally and thru the support ticketing system tried to resolve it.. and I have send step by step screen captures along .. the problem remains. It appears that CW Support seems to be more interested in their internal step by step processes, wanted ratings on their customer satisfaction and this major issue continues to not be resolved.. its been going on exactly since the last quarterly update was rolled out.
- on the RECENT QUOTES screen, 1/3 of the right side of the screen remains blank. I requested the ability to fill the remaining 1/3 of the screen by expanding my RECENT QUOTES to view more. Presently I can view 16 which I am told is the limit. Not good.
- It seems like the First Tier of Support is clueless when it comes to providing support. Every question seems to require escalation.. and this has the effect of not receiving support when it's most needed which is during the problem.. not 2 days later.
- ROI has and remains a 100% ROI.. there's nothing better on the market for our specific industry.
Quotewerx was previously the product of choice for our company. When CW purchased Quosal, CW ceased providing Integration to Quotewerx which forced our company to migrate to Quosal.
At that particular time, it would have just been better if CW had admitted to us right from the start the integration to QW was being phased out. Instead, we were forced to simply struggle with integrations to CW until we finally just gave up.. Would have been 100% if you had simply stated your true intentions.
At that particular time, it would have just been better if CW had admitted to us right from the start the integration to QW was being phased out. Instead, we were forced to simply struggle with integrations to CW until we finally just gave up.. Would have been 100% if you had simply stated your true intentions.
ConnectWise CPQ Feature Ratings
ConnectWise Sell (formerly Quosal) Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed | Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times |
Yes - no
Yes.. I inquired if there was a method to modify discounts on an item instead of having to click the edit pencil on each product. They assisted me in modifying my primary template to allow me to simply change discounts when all line items are showing on my main screen. This is a super timesaver and should be part of their primary rollout for new clients.