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Great Sales Assistant Alternative!
August 23, 2019

Great Sales Assistant Alternative!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Sales AI Assistant

Overall Satisfaction with Conversica

We use it to help connect with prospects and current customers from a sales perspective. It allows us to reach out regularly without the added overhead of a sales assistant on staff.
  • Reaches out to customers regularly - keeps the sales process/convo going.
  • Gets customers/prospects engaged.
  • Helps to clean up our data some, such as identifying the decision-makers, who has left the company, etc.
  • Reporting is lacking a little and hard to tell the effectiveness of each campaign.
  • I think this is getting fixed, but sometimes when someone responds that you should connect with someone else, it doesn't then reach out and connect with that person.
  • Could use a little help with recognizing some responses. Often we have to provide feedback to make sure the AI answers appropriately.
  • Helped bring in a lot of revenue in 2018, especially around upselling to current customers.
I haven't had much experience with the support side with Conversica, so I am rating it as average. I do think that they are usually pretty easy to get in touch with via email, which we prefer. We are moving quickly and having to wait on a call for a rep is just not in the cards for us. For the most part, they have answers to our questions, and when they don't, they reach out to other team members to make sure we are set!
The implementation of Conversica at Trader Interactive fell on another group and was before my time with the company. Therefore, I can not accurately rate how the original process went. When we added our assistant to the org, it was pretty straight forward and I didn't have any issues with it.
Again, I wasn't involved in this process, so I can not accurately rate how Conversica stacks up. I do know that when we first had Conversica it was AVA and coming up with our own script for each email campaign took quite a while and not as effective. I do like that Conversica currently has pre-made scripts that they know convert!
Conversica works great as a client reach out. I think if there are specific campaigns/goals you would like to accomplish, Conversica is perfect. In regards to prospect reach out, it can be a little more time consuming and harder to get responses.