Overall Satisfaction with Creatio (formerly bpm'online)
Creatio is used in our company for Customer Service case management. It is used across Europe & the middle east to log, process, cost & close customer service cases. Elsewhere in the company, I believe it is also used as a standard CRM system.
- Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
- The system is really easy to use. Users pick it up & love it immediately.
- Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
- Cost: Definitely competitive.
- Very occasional issues but quick to revert & sort.
- No major issues to mention.
- Faster customer service processing.
- Much greater detail of cases stored.
- Control of cases achieved.
- Unified case processing across Europe.
- Brings teams together to process cases.
I do not wish to criticize others.