Overall Satisfaction with CSRconnect
We use CSRConnect to log all volunteer activity, promote engagement opportunities, collect donations with Matching Gifts, run fundraisers, and issue Dollars 4 Difference grants. Sometimes we incentivize employees with giving cards as well.
- Being a central hub for all giving data.
- Managing giving transactions and match applications.
- The usability of the back-end is terrible. They are in the midst of an admin transition that doesn't seem to have an end in sight.
- Cannot log in-kind donations such as people who participate in supply-related giving drives.
- Resolving issues takes weeks, not hours.
- Some of the reporting is more efficient, but some is lacking.
- We are currently at 28% adoption and shooting for 50% by year-end. It's difficult without a mobile app.