The rollout of this product was too soon; DNBI has more accuracy
January 24, 2018

The rollout of this product was too soon; DNBI has more accuracy

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with D&B Credit

We used it to establish credit limits for new Clients and for adjusting credit limits for existing Clients. We previously used DNBI and we found that D&B Credit Limit recommendations are out of whack, they appear to be 3-4 times higher than is realistic. We switched back to DNBI which provides more realistic credit limit recommendations.
  • It's easier to read than DNBI
  • The History of the Client section seems to provide more info than DNBI
  • When searching for a Client by name it pulls up the Client much quicker than DNBI
  • It needs to figure out why the max credit limits come in, on average, 3-4 times a realistic number; we dropped it for this one reason, since we use it to set realistic credit limits. D&B couldn't seem to get this fixed so we went back to DNBI
  • For the client payment experiences it does not show the total; this is important to me because it gives credibility to the recommended credit limit
  • Something is wrong with the calculation for recommended credit limit
  • We dropped D&B credit and went back to DNBI because we could not use the recommended credit limits, which is why we pay for the service.
I can usually find most Clients in the system, except the newest businesses
DNBI is much better suited for establishing credit limits for new clients due to the previously stated reasons.